Supermarket Accident Claim: Slips, Falls & Injuries in Store
If you’ve slipped, tripped or fallen in a supermarket because of a hazard the store should have prevented, you can make a supermarket accident claim for compensation.
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Supermarkets and shops have a legal duty to keep their premises reasonably safe for customers under the Occupiers’ Liability Act 1957. When they fail to do that — a spillage left too long, a poorly stacked shelf, an obstructed aisle — and you’re injured as a result, you’re entitled to claim.
Call 0207 100 2525 or book a free consultation — via Zoom, Teams, WhatsApp or Skype
Common Causes of Supermarket Accidents
Supermarket accident claims typically arise from:
- Spilled liquids or food — left unmarked and uncleared on the floor
- Wet floors after cleaning — not signposted with warning signs
- Ill-stacked or falling shelving — stock that topples onto a customer
- Trailing cables, mats, or trip hazards — around checkouts, displays, or entrances
- Obstructed aisles — trolleys, pallets, or stock left in walkways
- Poor lighting — hiding a hazard a customer couldn’t reasonably see
- Employee negligence — a staff member’s actions directly causing your fall
What You Need to Prove for a Supermarket Claim
A supermarket isn’t automatically liable just because you had an accident on its premises. To succeed with a claim, you generally need to show:
- A hazard existed — the spillage, obstruction, or defect that caused your fall
- The store knew, or should have known, about it — either because staff caused it, were told about it, or a reasonable system of regular floor inspections would have caught it in time
- The store failed to act within a reasonable time — leaving the hazard unaddressed or unsignposted for longer than was reasonable given the circumstances
This is why evidence matters so much in slip-and-fall claims. Supermarkets are expected to run regular cleaning and inspection schedules, and their own records — or the absence of them — often become central to proving negligence.
Evidence That Strengthens Your Claim
- CCTV footage — most supermarkets record continuously, but footage is often only kept for a limited period, so requesting it early is important
- An incident report — ask a manager to log the accident in the store’s accident book at the time, and get a copy or reference number
- Photos — of the hazard itself, taken as soon as possible after the fall, before it’s cleared away
- Witness details — anyone who saw the accident or the hazard beforehand
- Medical records — from a GP, pharmacist, or A&E visit, confirming the injury and when it was reported
What Compensation Can You Claim?
Compensation for a supermarket accident claim typically covers:
- General damages — for pain, suffering, and loss of amenity caused by your injury
- Special damages — loss of earnings, medical and physiotherapy costs, travel expenses, and the cost of care or assistance you needed while recovering
The value of a claim depends on the severity of the injury, from a minor bruise or sprain to a fracture or long-term mobility issue following a fall. Each case is valued individually based on medical evidence.
How Long Do You Have to Claim?
You generally have three years from the date of the accident to start a supermarket accident claim. This is the standard limitation period for personal injury claims in England and Wales. Acting promptly matters in slip-and-fall cases in particular, since CCTV footage is often overwritten within weeks and witness memories fade quickly.
Our Claims Process
- Free consultation — we assess whether you have a valid claim and explain your options, in person, by phone, or via Zoom, Teams, WhatsApp, or Skype
- No win no fee agreement — we take on eligible cases without upfront cost to you
- Investigation — we trace the responsible party, request CCTV and incident records, and gather witness and medical evidence at no charge to you
- Negotiation — we deal directly with the supermarket’s public liability insurer
- Resolution — most claims settle without going to court; where they don’t, we represent you throughout
Why choose Adam Bernard Solicitors?
- Our personal injury solicitors have years of experience handling slip, trip and fall claims against supermarkets and other retailers
- A consistent track record of successful outcomes for our clients, backed by client testimonials
- We investigate every claim without charge and trace the responsible party on your behalf
- Cases taken on a no win no fee basis wherever possible — you pay nothing unless we win your compensation
- Regulated by the Solicitors Regulation Authority (SRA No: 598171, 656730)
- Offices in High Holborn, Central London and Upton Park, East London, with 24/7 phone contact and free video consultations
Call 0207 100 2525 (24/7) or book a free consultation in person at High Holborn or Upton Park, or by Zoom, Teams, WhatsApp or Skype
Frequently Asked Questions
Can I claim if there was no warning sign for a wet floor?
What if the supermarket says the spillage had only just happened?
Do I need to report the accident to the store at the time?
How long do I have to make a supermarket accident claim?
Can I still claim if I was partly at fault, for example if I was distracted?
Does it cost anything to make a claim?
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