Service Level Agreements

At London-based Adam Bernard Solicitors, we understand that technology isn’t only the future but incredibly relevant in the present day where it plays an essential part in organising and enhancing business processes. A Service Level Agreement is put in place to define the level of a particular service expected by a customer. This is most useful for a business that is offering its services to a consumer who may be either another business or an individual.

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    A Service Level Agreement will include:

    • Information about the business
    • Support Services
    • Fee’s
    • Submitting support Requests and Access
    • Service levels
    • Service Credits
    • Remedies
    • Communications
    • Jurisdiction and Governing Law

    For IT Services, Specific Service Level Agreements see: IT Service Contracts

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    Why Adam Bernard?

    Adam Bernard Solicitors is experienced in all things business, so our contracts are not only compliant with the law but retain a commercial aspect based on your business, its industry and sector as well as current and future business goals. A well drafted service level agreement in particular will ensure that both parties involved are able to manage their expectations, this helps to cultivate healthy business relationships and ensures that your business is able to retain operational efficiency.

    We can also review and advise on agreements you are being asked to sign, renegotiate new terms on existing agreements and contracts or draft entirely new contracts.

    Call us now to get in touch with one of our expert Service Level Agreement Contract Lawyers on 0207 100 0505.

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